Refund Policy

This Refund Policy (“Policy”) describes the terms and conditions under which The Visa Central (“we,” “us,” or “our”) offers refunds for the services provided through the website www.thevisacentral.org (“Website”). Please read this Policy carefully before making any purchases or engaging our services. By using our services or making a purchase, you agree to be bound by this Policy.

 

  1. Refund Eligibility

 

1.1 Visa Consultancy Services: We provide visa consultancy services to assist individuals in the visa application process. As the visa application process is subject to the requirements and decisions of the respective immigration authorities, we cannot guarantee the approval of any visa application. Therefore, our visa consultancy services are non-refundable once the services have been rendered or initiated.

 

1.2 Educational Consultancy Services: We provide educational consultancy services to guide individuals in the selection and application process for educational institutions. Our fees for educational consultancy services are non-refundable once the services have been rendered or initiated.

 

  1. Non-Refundable Fees

 

The following fees and charges are non-refundable under any circumstances:

 

– Administrative fees and charges.

– Government fees or charges paid on your behalf.

– Third-party fees or charges paid on your behalf.

 

  1. Refund Requests

 

3.1 Eligible Refund Requests: In certain cases, we may consider refund requests for exceptional circumstances, such as:

 

– Service failure on our part, where we have been unable to fulfill the promised services.

– Double payment for the same service.

– Service cancellation initiated by us.

 

3.2 Refund Request Process: To initiate a refund request, you must contact our customer support team within [specific time frame, e.g., 7 days] of the service issue or double payment occurrence. You will be required to provide relevant details and documentation to support your refund request.

 

3.3 Refund Decision: Refund requests will be reviewed on a case-by-case basis. We reserve the right to approve or deny refund requests at our sole discretion. If a refund is approved, the refund amount and method will be determined by us.

 

  1. Refund Processing

 

4.1 Processing Time: Once a refund request is approved, we will make commercially reasonable efforts to process the refund within [specific time frame, e.g., 14 days] from the date of approval. However, please note that the actual refund processing time may vary depending on the payment method and financial institution involved.

 

4.2 Refund Method: Refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed upon by both parties.

 

  1. Contact Us

 

If you have any questions or need assistance regarding this refund policy, please contact our customer support team at info@thevisacentral.org